Terms of use and privacy policy

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This document "User Agreement" is an offer of the Internet service "expert-smm.website" (hereinafter referred to as the "Administration"), to conclude an agreement on the terms of the Agreement set forth below.

TERMS OF USE OFFER

SP Storozhev V.V., hereinafter referred to as the "Contractor", on the one hand, and the User of this Internet resource (You), hereinafter referred to as the Customer, on the other hand, and collectively referred to as the "Parties", enter into this Agreement as follows:

1. Terms and definitions used in this agreement

"Customer" - a user of the site ordering the provision of services by the Contractor;

"Contractor" - a person (group of persons) providing services to the Customer;

"Content" - for the purposes of this Agreement, content means content posted on an Internet resource (in a social network or social service) in the form of a file (picture, video, music, sound, graphic image, etc.) that can be displayed when the help of electronic computers (computers) and / or mobile devices that allow you to play content of this type. Content for the purposes of this Agreement also includes the Customer's Account created in a particular social network / social service, including the content posted on it in whole or in part;

"Promotion" - artificial promotion of the content posted by the Customer on a third-party Internet resource (social network or social service), by recruiting a certain number of views of this content by users on a particular service and / or artificially creating the interest of users of one or another resource to the content of the Customer posted on such a resource in order to attract and / or increase / obtain followers, ratings, likes, users, etc.

"Payment aggregator" - a special service, in the presence of which the Customer has the opportunity to make payments by bank cards or using electronic payment systems;

"Applicable law" - the law of the state and its subjects (districts, states, colonies, etc.) to be applied to assess the actions of the Parties to the Agreement, resolve disputes and interpret the terms of this Agreement. On the territory of the Republic of Kazakhstan, the applicable legislation is the legislation of the Republic of Kazakhstan;

"Website, service or Internet resource" - a set of a set of electronic documents in the form of an electronic program for the Internet, which contains information offered to users that has a single owner and manager, located at a specific address on the Internet;

Terms not specified and / or not listed in the text of this Agreement shall be interpreted in accordance with applicable law and / or the commonly used meaning and interpretation of such a term on the Internet.

2. Subject of the contract

2.1. The Contractor undertakes to provide services to the Customer in promoting the Customer's content (advertising services) in social networks and / or social user services with the aim (goals) / attracting and / or increasing / obtaining the number of users, subscribers, user ratings, likes, classes, etc. P. The exact scope of services, as well as the type of resources and / or social services on (in) which it is necessary to make (carry out) the promotion of the Customer's content, is determined by the Customer independently, but only based on the options for the provision of services proposed by the Contractor. The choice of the volume of specific services and payment for these services means the conclusion of this Agreement and entails the obligations of the parties to fulfill the Agreement;

2.2. The Contractor's services are provided in accordance with the terms of this Agreement, as well as the general Rules for the provision of services, which are an integral part of this Agreement;

2.3. The Contractor does not provide services to promote the Customer's content of an erotic, pornographic nature, as well as advertising content aimed at encouraging Internet users to purchase/consume/use/storage/illicit trafficking in narcotic and/or psychotropic substances, weapons, alcoholic beverages, tobacco products , services of magicians, sorcerers, fortune-tellers, sports betting, gambling, affiliate programs, as well as other things (tools, products, preparations, products) the circulation of which is limited or prohibited by applicable law;

2.4. The Contractor has the right to refuse to promote the content to the Customer if he believes that this content may violate the rights of others or is doubtful, i.e. created for profit extraction by illegal means;

2.5. The Contractor provides services exactly in accordance with this Agreement. The stages of rendering services are technological processes. At the stage of rendering services, it is not allowed to change their method, volume and / or mode of payment.

3. Rights and obligations of the parties

3.1. The Contractor has the right to provide (render) services to the Customer both personally and with the involvement of third parties without obtaining additional approval from the Customer in this regard;

3.2. The Customer undertakes to pay for the services ordered by the Contractor in the amount, manner and terms provided for in Section 4 of this Agreement.

3.3. When ordering the promotion of content, the Customer is obliged to ensure that the content is available at the link indicated by him on the Internet during the entire term of this Agreement. The Contractor is not responsible, provided that the resource on which the content is placed is not working, as well as for the absence and / or blocking and / or removal of the Customer's content by third parties or the Customer himself.

3.4. The Customer does not have the right to remove content during the provision of services without the consent of the Contractor during the entire term of the Agreement;

3.5. If the Customer fails to comply with the provisions of clauses 3.3, 3.4. of the Agreement will lead to the impossibility of providing services by the Contractor and the Customer did not inform the Contractor about the occurrence of these circumstances, the obligations of the Contractor under this Agreement are considered fulfilled, and the funds paid by the Customer for the provision of services are non-refundable;

3.6. When deleting (blocking) the content of the Customer by the customer and / or third parties, and its subsequent restoration, the Contractor has the right to unilaterally suspend the provision of services and / or increase the period of their provision for the period of time necessary to eliminate the adverse consequences caused by these circumstances or refuse to further provide services to the Customer (execution of the Agreement) without returning to the Customer the money paid by him;

3.7. The Parties agree that reliable confirmation of the Customer's failure to comply with the provisions of clauses 3.3-3.4. The Agreements are the official response (statement) of the technical support service of the Internet resource (service) email: expert-smmv@yandex.com, which contains the content of the Customer, unofficial messages from employees of the support service of the Internet resource (service), messages in the media , as well as analytical data of the Contractor's employees;

3.10. The Contractor also unilaterally has the right to increase the term for the provision of services in the event of the following circumstances:

- technical problems of the resource (service) on which the content of the Customer is placed;

- introduction of filters and updates in the social network and / or social service that prevent the promotion of content;

- changing the algorithms of the social network and / or social service that prevent the promotion of content.

3.11. The Parties have agreed that a reliable confirmation of the occurrence of the circumstances listed in clause 3.10 of this Agreement is the official response (statement) of the technical support service of the Internet resource (service) on which the Customer's content is posted, unofficial messages from employees of the support service of the Internet resource (service), media reports, as well as analytical data of the Contractor's employees;

3.12. The Contractor undertakes not to perform any actions during the provision of services that may affect the business reputation of the Customer.

4. Cost, payment procedure and terms for the provision of services

4.1. The types and cost of the Contractor's services are posted on the Contractor's website in the "Plan" section;

4.2. Payment for the services of the Contractor in accordance with this Agreement is carried out before the start of the provision of services. The Contractor starts rendering services subject to the Customer making a full prepayment to the Contractor's account, i.e. the full amount for the provision of services;

4.3. The prices and conditions of the Site's services are subject to change at any time without prior notice. The current list of services is determined in the relevant category of the Site.

4.4. The payment under this Agreement is made by the Customer through the payment methods available on the Contractor's website. The Parties have agreed that the moment of the commencement of the fulfillment of the Customer's obligation to pay for services is the moment of acceptance of the terms of this Agreement. The moment of commencement of fulfillment of the obligations of the Contractor, as well as the moment of entry into force of this Agreement, is the moment of crediting funds to the account of the Contractor. The Contractor starts rendering services to the Customer within 24 hours from the moment the funds are credited to the Contractor's bank account. To make a payment, the Customer must provide the necessary data. In the case of making payments through payment systems (payment aggregators) from bank cards and/or other bank accounts, the Customer is obliged to make sure that he has the right to dispose of the funds in such accounts. The Customer is also obliged to prevent third parties from accessing information that allows third parties to use the Customer's accounts to pay for and order the contractor's services (bank card numbers, bank name, pin codes, cvv2 and cvc2 codes, etc.). The risk of unauthorized payment for the Contractor's services from the Customer's accounts is fully borne by the Customer. The Customer is solely responsible for unauthorized payment from his accounts of the Contractor's services by third parties. Payment for services from the account(s) of the Customer is recognized by the Customer as authorized and made by the Customer in all cases.

Having placed an order for the provision of services, the Customer is obliged to send an e-mail to the Contractor's address with a text confirming the fact of the formation of the order, as well as the fact of payment for the Contractor's services to the site's email address: expert-smmv@yandex.com and/or using the WhatsApp messenger. This letter must be sent from the e-mail address that the Customer indicated to pay for the Contractor's services in the payment system, and also indicated by the Customer on the Contractor's website when ordering services. This letter can also be sent by using the WhatsApp messenger, indicating the email address. The e-mail addresses specified in the payment system, on the Contractor's website, as well as the address from which the order confirmation and payment confirmation comes, must match. If the corresponding letter is not received, the Contractor has the right not to start providing services.

5. Liability of the parties

The Parties are responsible for non-fulfillment or improper fulfillment of obligations assumed under this Agreement in accordance with applicable law and the terms of this Agreement. The Parties undertake to resolve the arising disputes through written negotiations and observance of the mandatory claim procedure, and if an agreement is not reached, the dispute is referred to the court at the location of the Contractor, unless otherwise expressly provided by applicable law. In case of jurisdiction of the dispute to the Arbitration Court, the dispute is referred to the Arbitration Court at the location of the Contractor. When the Customer sends a claim to the Contractor, the Customer is obliged to attach documents substantiating the essence of the claim to it. Claims are sent electronically/in writing.

6. Force majeure circumstances

6.1. The Parties are released from liability for non-fulfillment or improper fulfillment of obligations under this Agreement, if improper fulfillment turned out to be impossible due to the occurrence of force majeure circumstances. The Parties agreed to consider as force majeure circumstances external and extraordinary events that were absent at the time of signing this Agreement and occurred against the will and desire of the Parties, the actions of which the Parties could not foresee and could not prevent by measures and means that are justified and appropriate to expect from a bona fide acting Party. Such circumstances include war and hostilities, epidemics, fires, natural disasters, acts and actions of government bodies that make it impossible to fulfill obligations under this Agreement and are recognized as force majeure circumstances;

6.2. The party claiming the existence of force majeure circumstances is obliged to notify the other party in writing of their occurrence and expected duration no later than 5 (five) working days from the moment of their occurrence. A party that has not sent a notification within the specified period is deprived of the right to refer to such circumstances in the future;

6.3. The term for the fulfillment of obligations under this Agreement is extended for the period of impossibility of their fulfillment due to force majeure circumstances.

7. Duration of this agreement

7.1. This agreement comes into force from the moment of acceptance of its terms and receipt of funds in payment for the services of the Contractor to the bank account of the Contractor and is valid until the Parties fully fulfill their obligations;

7.2. The Customer, prior to the expiration of the Agreement, has the right to terminate it ahead of schedule by notifying the Contractor at least thirty calendar days in advance. In case of early termination of the Agreement at the initiative of the Customer, the payment received by the Contractor for the provision of services in this case is not refundable, even if the Contractor did not manage to fulfill all the obligations assumed under the Contract;

7.3. In the event of termination of this agreement for any other reason, the parties are obliged to fulfill all obligations that have arisen up to this point;

7.4. The contract is concluded for a period of 1 month with the possibility of its extension;

7.5. The contract is extended for each next month or more, if no later than 5 working days before the expiration of its validity period, the Customer notifies the Contractor in electronic / written form about the prolongation of the contract”;

8. Privacy

8.1. The Parties undertake to maintain the confidentiality of the information received by them from each other or that became known to them in the course of fulfilling their obligations under this Agreement, as well as knowledge, experience, know-how and other information, which is specifically stipulated that they are of a confidential nature. The Parties undertake not to disclose or disclose, in general or in particular, such information to any third party without the prior written consent of the other Party under this Agreement;

8.2. The requirements of clause 8.1 do not apply to cases of disclosure of confidential information at the request of authorized bodies in cases provided for by law.

9. Additional terms and final provisions

9.1. The Parties have agreed that all notifications provided for in this Agreement (with the exception of claims) can be carried out by sending the Parties by e-mail. The Contractor's e-mail address is the address specified in the "Contacts" section or another relevant section of the Contractor's website (email: expert-smmv@yandex.com). The Customer's e-mail address is the address specified by the Customer on the Contractor's website when ordering services. Letters and other documents received from the Customer from other e-mail addresses are not accepted and are not considered by the Contractor;

9.2. In the event of a change in the name, location, bank details and other data, each of the Parties is obliged to notify the other Party in writing of the changes within five days;

9.3. In all other respects that are not provided for in this agreement, the Parties are guided by applicable law.

RULES AND RISKS

1. Sometimes the service may be delivered later than the scheduled date indicated in the description of the service on our website. This is completely normal. Contact our support team if your order is not delivered on time, they will give an explanation and find a solution to this issue.

2. You use the service at your own risk. We are not responsible for the possible consequences of using our service. This is 100% your own risk.

3. Users of social networks that you attract through our service may not be active or have real people.

PAYMENT AND TERMS

1. You agree that by purchasing services on the site expert-smmv@yandex.com, you clearly understand and agree with the listed characteristics of the specific service that you choose to order.

2. In the event of a fraudulent attempt to file a dispute, claim, unauthorized transaction or chargeback, we have the right, if necessary, to block your IP address on this website, and you authorize us to take legal action against you.

3. Partial or full refunds will not be issued if you request to interrupt the execution of the order.

PRIVACY POLICY

1. This policy applies to the use of your personal information. We take your privacy seriously and will take all steps to protect your personal information.

2. Any personal information received will only be used to fulfill your order. We will not sell or distribute your information to anyone.

REFUND POLICY

Services are considered to be performed in full if within 48 hours from the moment the services were rendered by the Customer, a claim for the performance of the service was not sent to the Contractor's address. Services are guaranteed for 30 days from the date of order, except for those services where the description indicates other warranty periods or there is a clear warning that the service is provided without a guarantee.

If for any reason your order is not possible to fulfill on our website, we can replace you with any other service that is active on our website or fully refund the cost of your order at the written request of the client, but no later than 2 weeks after the written request client to the mail of the Internet service. In other cases, no refund will be made.

USAGE

By using this service or website, you agree to this offer agreement and you are at least 18 years old.

IF YOU DO NOT AGREE WITH ANY OF THE ITEMS OF THIS OFFER, YOU MAY REFUSE TO PLACE THE ORDER.

Contacts

We want to make friends with our clients, so we are happy to answer your questions.

Kazakhstan, Aqtobe, St. Aviagorodok 30

Phone: +7 705 480 7621

Email: expert-smmv@yandex.com

Support: supp.expert-smm@yandex.com